service delivery management

a department that ensures the levels of management services defined contractually by managing all the quality indicators of the contracts for which we are responsible. COMPUTERLAND is committed to providing you with satisfaction.

Build trust and improve customer satisfaction

In a business providing services, the customer comes first. Optimizing their production and/or yield is one of the most important aspects. COMPUTERLAND is committed to ensuring user efficiency and productivity and your company's workflow by providing tailored management services.

Management services provided by COMPUTERLAND, ensuring efficiency

Business Relationship Management

Providing a single point of contact for all matters relating to contracts, their scope and commitments, and the quality of the services provided.

Service Level Management

Measuring and reporting contractual commitments.

Custommer Satisfaction

Measuring the level of customer satisfaction.

Contract Management

Managing and adapting contracts throughout their life cycles (scope and quantities). Checking and reporting the use of fixed price and variable services.

Services Coordination

General coordination of the different services, solutions and projects.

Services Improvement

Improving the organisation and internal processes according to the customer’s specificities.

Why to choose COMPUTERLAND for the service Delivery Management ?

Your data at your business’ service
A considerable saving in time and efficiency for all employees
Faster decision-making
Support from a certified expert
Proven methodologies to guide you
Effective coordination throughout the company
Better management of your business relationship